Support

Email support@hairmentorai.co.uk

Include the area closest to your question and as much detail as you can. We typically reply within a few business days.

Trouble signing in, using Google sign-in, or changing your name, salon or training level. Your level can be changed any time in Profile.

Questions about answers you have been given, personalisation and learning memory. AI Mentor supports your judgement — always check manufacturer instructions and complete required tests.

Lessons not opening, videos not playing, or progress and quiz scores looking wrong. Tell us the lesson name and what you saw.

Saving consultations and hair analyses, photo uploads, and client history. Records are private to your account.

Questions about Hair Mentor Pro access. If you bought through an app store, refunds are handled by that store.

Blank screens, errors or offline problems. Include your device, browser or app version, and roughly when it happened.

Read how your data is handled in the privacy policy, the rules for using the app in the terms, or delete your account using the steps on the account deletion page.